Deploy policy enforcement as agents work, not after. Catch compliance issues before they reach customers, accelerate onboarding, and build confidence that every interaction meets your standards.
As BPO operations grow, maintaining consistent compliance across agents becomes exponentially harder. CTGT makes policy adherence automatic, not aspirational.
Every email, chat response, and customer interaction is checked against your policy library before it leaves. Issues are flagged and remediated in real time.
New agents work confidently from day one. The policy engine acts as a real-time coach, catching mistakes and teaching correct procedures as they work.
Every policy check is logged. When clients ask "how do you ensure compliance?", you have defensible documentation, not just training records.
CTGT deploys as a layer, not a replacement. Integrate with existing tools, keeping workflows intact while adding governance.
When clients update their policies, incentives, or offers, agents struggle to keep up. CTGT loads new policies daily or in real-time, so agents are always working from the latest information without retraining.
Financial services, healthcare, and insurance clients require strict regulatory adherence. The policy engine ensures every agent response meets FINRA, HIPAA, or industry-specific requirements, with proof.
Premium brands demand consistent communication. CTGT enforces brand guidelines, tone requirements, and messaging standards across all agents, turning brand manuals into active enforcement.
Let's discuss how CTGT can integrate with your existing BPO infrastructure. We'll identify a high-impact pilot and demonstrate value quickly.