Protect your brands. Scale your AI
CTGT's Policy Engine delivers what traditional AI guardrails cannot: brand voice precision across hundreds of SKUs, consistent consumer responses at scale, and deterministic control over every customer touchpoint.
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Impact
F500 Cosmetics Leader: uses Policy Engine to quickly manage brand voice across a distinct portfolio of 30+ brands globally
95%+
Intent accuracy
40+
Brand portfolios managed
<10ms
Latency per token
Quote
We were stuck at 80% intent accuracy with our existing AI. CTGT got us past that barrier in weeks, not months. Our consumer care team finally trusts the automated responses.
ENTERPRISE USECASE
Purpose built for consumer brands: Aligning AI outputs to brand equity and driving efficiency
Consumer care automation
Move beyond 80% intent accuracy to fully autonomous email and chat response. CTGT's Policy Engine handles complex product inquiries, shade matching, and order issues without human review while maintaining brand voice.
Social media engagement
Deploy AI-powered community management across Instagram, TikTok, and Facebook without the robotic repetition that erodes consumer trust. CTGT ensures each response feels fresh while staying on-brand.
Multi brand portfolio management
Manage 100+ distinct brand voices from a single policy layer. CTGT's graph-based architecture keeps your luxury line separate from your mass-market brands without configuration sprawl.
Trade promotion reconciliation
Automate billback verification and promotional spend tracking. CTGT's Policy Engine validates distributor invoices against approved promotions, catches discrepancies, and codes transactions accurately without burdening sales teams.
Product information management
Ingest entire product catalogs and keep AI responses synchronized with current inventory, pricing, and promotions. When 30% of SKUs turn over annually, CTGT's dynamic ingestion keeps your AI current.
Brand safety guardrails
Prevent AI from making claims that create legal exposure. CTGT enforces product claim policies, ingredient disclosures, and regulatory requirements across all customer touchpoints.